901:3-4-09(B) Complaint investigation procedure

The licensor shall:

(1)

Document the results and disposition of the licensor's investigation on a food inspection form prescribed or approved by the director;

(2)

Maintain the complaint form, any laboratory results, food inspection form documenting the investigation findings, and any other records pertaining to the complaint in the retail food establishment's file or electric database;

(3)

Investigate each complaint in a fair and complete manner; and

(4)

If requested, report the results to the complainant orally or in writing upon completion of the investigation.