901:3-4-09(A) Complaint investigation procedure

The licensor shall accept all complaints regarding retail food establishments. The complaints shall be investigated in accordance with a written policy of the licensor. The policy shall include at a minimum:

(1)

A complaint form or electronic database to be used to document the receipt of all complaints and contains at least the following:

(a)

The name and address of the retail food establishment; and

(b)

A statement of facts about the complaint including the date and time of any alleged occurence.

(2)

The time frame for conducting investigations of complaints according to the potential risk to the public health, and

(3)

The criteria for declining to investigate a complaint.