3701-21-02.5(B) Standards and procedures for conducting investigations of complaints pertaining to food service operations

The licensor will:

(1)

Document the results and disposition of the licensor's investigation on a food inspection form prescribed or approved by the director;

(2)

Maintain the complaint form, any laboratory results, food inspection form documenting the investigation findings, and any other records pertaining to the complaint in the food service operation's file or electronic database;

(3)

Investigate each complaint in a fair and complete manner; and

(4)

If requested, report the results to the complainant orally or in writing upon completion of the investigation.