3701-21-02.5(A) Standards and procedures for conducting investigations of complaints pertaining to food service operations

The licensor will accept for investigation complaints regarding food service operations. Complaints will be investigated in accordance with a written policy developed by the licensor. The policy is to include at a minimum:

(1)

A complaint form or electronic database to be used to document the receipt of all complaints and contains at least the following:

(a)

The name and address of the food service operation; and

(b)

A statement of facts about the complaint including the date and time of any alleged occurrence.

(2)

A time frame for conducting investigations of complaints according to the potential risk to public health; and

(3)

Criteria for declining to investigate a complaint.